Terms and Conditions
Table of Contents
- Check Returns
- Net 30 Terms
- Shipping Delays
- Warranties
- Merchandise Consistency
- Transfer of Ownership of Merchandise
- Acceptance
- Sales Tax
- Cancellations and Alterations to Existing Orders
- Claims, Adjustments, and Returns
- Overages and Shortages
- Shipping Charges
- Site Pricing
- Site Images
- Low-Price Guarantee
- Special Offers
- Customer Service Communications
- Privacy and Data Protection
Check Returns
In the event of a returned check due to insufficient funds, we will assess a fee of $20.00 per incident, in accordance with New York State law. We reserve the right to suspend future transactions if repeated instances occur.
Net 30 Terms
If you are granted payment terms, you agree that if payment is late, a finance charge of 1% per month (12% per annum) or the maximum rate permitted by law, whichever is lower, may be assessed on all past due balances. Any unpaid balance beyond the due date may lead to suspension of future deliveries or services. You agree to reimburse us for reasonable costs incurred in collecting unpaid amounts, as permitted by law.
Shipping Delays
We are not liable for delays in delivery caused by circumstances beyond our reasonable control, including but not limited to acts of God, pandemics, or governmental restrictions. Factory shipment or delivery dates are estimates, and we are not responsible for delays. This does not affect your statutory rights.
Warranties
We warrant that all goods sold are free of any security interest and will pass to you with clear title. We will make available to you all transferable warranties provided by the manufacturer. Except as expressly provided herein or required by law, we make no other warranties, express or implied. Our liability is limited to the purchase price of the goods, except where prohibited by law.
Merchandise Consistency
We encourage customers to review a sample of the product before placing bulk orders. While we strive for consistency, minor manufacturing variations may occur. By placing an order, you acknowledge and accept that slight variations in product material, color, and packaging may exist. We will define acceptable tolerance levels where applicable.
Transfer of Ownership of Merchandise
Ownership and risk of loss pass to you upon your receipt of the goods. Until that time, we retain the risk of loss for any damage or loss during transit.
Acceptance
By placing an order through our website, using our customer service channels, or by signing our Order Acknowledgment, you confirm your acceptance of these Terms and Conditions. All orders and service interactions are subject to our acceptance. Any contract entered into is governed by the laws of the State of New York.
Sales Tax
We are required to collect applicable state and local taxes for goods shipped to states where we have a tax nexus. Customers in other states may be responsible for remitting use taxes according to their local laws. Tax-exempt organizations should provide a valid resale or exemption certificate by emailing it to [email protected].
Cancellations and Alterations to Existing Orders
After your Order Acknowledgment is approved, changes or cancellations may not be possible. We will make reasonable efforts to accommodate your requests. If a cancellation is accepted, you may be responsible for a cancellation fee to cover order preparation costs, not to exceed $50.00, and any work completed up to that point, including setup fees, artwork charges, and shipping costs. This does not affect your statutory rights.
Claims, Adjustments, and Returns
If you have any issues with your order, please contact our customer service at [email protected] within 15 days of receipt. We recommend inspecting your merchandise upon arrival. Unauthorized returns cannot be accepted; please contact us to obtain a Return Material Authorization (RMA) number and return instructions. Claims for damage during transit should be reported within 48 hours of delivery. This policy does not affect your statutory rights.
Overages and Shortages
While we aim to deliver exact quantities, minor variations may occur due to manufacturing processes. If an overage or shortage occurs, we will only bill you for the actual quantity shipped and received. If you receive more items than ordered, please contact us to arrange a return or discuss options.
Shipping Charges
We strive to provide accurate shipping estimates at the time of your order. In rare cases where actual shipping costs differ significantly, we will contact you to discuss any necessary adjustments before proceeding. You may provide your own shipping account number to cover shipping charges (a small handling fee may apply).
Site Pricing
We make every effort to ensure accurate pricing on our site. However, in the event of a pricing error, we reserve the right to correct the price. If a published price is incorrect, we will inform you of the correct price, and you may choose to proceed with the order at the correct price or cancel the order without any obligation.
Site Images
We strive to provide accurate product images, but variations in color and scale may occur due to differences in monitor displays and manufacturing processes. We recommend ordering samples when available. Please note that the actual product may vary slightly from images displayed on our site.
Low-Price Guarantee
We are committed to offering competitive pricing and excellent service. If you find the same item at a lower price from a competitor, we will match that price and provide you with a 10% discount on your next order. The item must be identical in brand, model, options, and specifications, and the competitor's offer must be current and verifiable.
Special Offers
Special offers are subject to the following terms and conditions:
- Each offer may be used once per customer.
- Offers cannot be combined on a single order.
- Special offers exclude shipping, taxes, and certain product categories (such as clearance items or custom orders).
- Coupon codes must be provided at the time of order to qualify.
- Offers are subject to availability and may be withdrawn without notice.
Customer Service Communications
When you contact us through our customer service channels (including but not limited to email, Instagram Direct messages, Facebook Messenger, WhatsApp Business, Telegram, or website chat widget), the following terms apply:
- Communication Channels: We provide customer support through multiple platforms including social media messaging services. By using these channels, you agree to comply with the respective platform's terms of service.
- Message Content: You agree to use our customer service channels for legitimate business inquiries and support requests. Abusive, inappropriate, or spam content is prohibited and may result in suspension of service.
- Response Times: We strive to respond to customer inquiries promptly during business hours. Response times may vary depending on the complexity of your inquiry and communication channel used.
- Data Processing: By communicating with us through these channels, you consent to our collection and processing of your messages and associated data as described in our Privacy Policy. We use customer service platforms to manage and respond to your inquiries.
- Third-Party Platforms: When you contact us through social media platforms (Instagram, Facebook, WhatsApp, Telegram), your communications are also subject to those platforms' terms of service and privacy policies.
- Service Availability: We reserve the right to temporarily suspend or modify our customer service channels for maintenance, security, or other operational reasons. We will make reasonable efforts to provide advance notice where possible.
- Professional Use: Our customer service communications are intended for business and support purposes. We reserve the right to terminate service for users who misuse these channels or violate our terms.
Privacy and Data Protection
We are committed to protecting your personal information in accordance with applicable data protection laws. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal data, including information collected through our customer service communications.
Validate your login
Sign In
Create New Account