Privacy Policy
Table of Contents
- Scope of this Policy
- Information We Collect
- Legal Basis for Processing Personal Data
- How We Use Your Information
- How We Share Your Information
- Global Privacy Compliance
- Your Rights
- Data Retention
- Data Security
- Cookies and Tracking Technologies
- Data Transfers
- Changes to This Privacy Policy
- Contact Us
Scope of this Policy
This Privacy Policy applies to Wenzhou Zigpac Industry Limited ("Zigpac") and its website. We are committed to protecting the privacy of individuals who visit our website and use our services. This Privacy Policy describes how Zigpac collects, uses, shares, and safeguards personal data in compliance with global privacy and data protection laws, including but not limited to the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), Australian Privacy Act 1988, and other applicable laws in the regions where we operate.
Information We Collect
We collect different types of personal data depending on your interaction with our website and services. This data may include:
Contact Information:
- Name, phone number, email address, company name, postal address, country, city, state, zip code.
- Payment information, such as credit card details, processed securely via third-party payment processors (we do not store payment details).
Automatically Collected Information:
- When you visit our website, we automatically collect your domain name and browsing activity. We also collect information such as pages accessed, cookies, and data you voluntarily provide through forms or surveys.
Customer Service Communications:
- When you contact us through our customer service channels (email, Instagram Direct messages, Facebook Messenger, WhatsApp Business, Telegram, or website chat widget), we collect:
- Your messages, inquiries, and communication content
- Your username, profile information, and avatar from social media platforms
- Message timestamps and conversation history
- Technical information necessary to facilitate communication through third-party platforms
Social Media Platform Integration:
- We use APIs from Meta (Facebook/Instagram), WhatsApp Business, Telegram, and other messaging platforms to provide unified customer service
- Data collected through these platforms is subject to both our Privacy Policy and the respective platform's privacy policies
- We use Chatwoot (open-source customer service platform) to manage and store customer service communications
Cookies and Tracking Technologies:
- We use cookies to store session information, such as items added to your cart. You may disable cookies in your browser settings, though certain website functionalities may be affected.
Google reCAPTCHA V3
We use Google reCAPTCHA V3 on our website to protect against spam and abuse. reCAPTCHA collects information about your hardware and software, such as device and application data, and sends it to Google for analysis. The use of reCAPTCHA is subject to Google's Privacy Policy and Terms of Service. This information is collected solely for security purposes to prevent misuse of our services.
Legal Basis for Processing Personal Data
We process your personal data based on one or more of the following legal grounds:
- Consent: Where you have provided explicit consent (e.g., for marketing communications).
- Contractual Necessity: Where processing is necessary to fulfill a contract (e.g., order processing).
- Legitimate Interests: Where processing is in our legitimate business interests, provided these interests do not override your rights.
- Legal Obligation: Where we are required to comply with legal or regulatory obligations.
How We Use Your Information
We may use your personal information for the following purposes:
- To process and fulfill your orders, provide customer service, and communicate with you.
- To provide customer support across multiple communication channels (email, social media, chat).
- To maintain conversation history for better customer service continuity.
- To respond to your inquiries and resolve support issues efficiently.
- To improve the functionality and content of our website.
- To send you marketing communications, where legally permissible and with your consent.
- To comply with legal and regulatory obligations.
If you no longer wish to receive marketing emails, you can opt out by contacting us at [email protected].
How We Share Your Information
We do not sell your personal data. However, we may share your data under the following circumstances:
- Service Providers: We may share your data with third-party service providers (e.g., payment processors, customer support platforms like Chatwoot, social media APIs including Meta/Facebook, WhatsApp, Telegram) who assist in fulfilling our contractual obligations and providing customer service.
- Marketing Partners: With your consent, we may share your data with reputable third-party organizations for marketing purposes.
- Legal Requirements: We may disclose your data to comply with legal obligations or respond to legal requests.
Global Privacy Compliance
We are committed to complying with all applicable privacy and data protection laws in the regions where we operate. This includes:
- General Data Protection Regulation (GDPR) for customers in the European Economic Area (EEA) and the United Kingdom.
- California Consumer Privacy Act (CCPA) for residents of California, USA.
- Australian Privacy Act 1988 for residents of Australia.
- Personal Information Protection and Electronic Documents Act (PIPEDA) for residents of Canada.
- Personal Data Protection Acts (PDPA) for residents of Singapore and Malaysia.
- Other Regional Laws: We also comply with relevant privacy laws in the Middle East and other regions where we operate.
Your Rights
Depending on your location, you may have the following rights regarding your personal data:
For EU/EEA and UK Residents (GDPR):
- Right to Access: Request access to your personal data.
- Right to Rectification: Request correction of inaccurate or incomplete data.
- Right to Erasure: Request deletion of your personal data under certain conditions.
- Right to Restrict Processing: Request limits on the processing of your data.
- Right to Data Portability: Request your data in a machine-readable format.
- Right to Object: Object to data processing based on legitimate interests or for direct marketing.
For California Residents (CCPA):
- Right to Know: Right to know what personal information we collect and how we use it.
- Right to Delete: Request deletion of your personal data, subject to certain legal exceptions.
- Right to Opt-Out: Opt-out of the sale of your personal information (we do not sell personal information).
- Non-Discrimination: You will not be discriminated against for exercising your rights under CCPA.
To exercise any of these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable laws.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. This includes retaining data for purposes such as fulfilling contractual obligations, complying with legal requirements, resolving disputes, and enforcing our agreements. Retention periods will vary depending on the nature of the data and its use.
Customer service communications and chat histories are retained for a reasonable period to provide ongoing support and maintain service quality, typically not exceeding 2 years unless required by law or ongoing business relationships.
Data Security
We take appropriate measures to protect your personal data, including:
- SSL Encryption: All communications between our website and users are encrypted using Secure Sockets Layer (SSL) technology.
- Data Security Practices: We implement organizational, technical, and physical safeguards to protect your data against unauthorized access, loss, or misuse.
However, no security system is completely impenetrable, and we cannot guarantee the absolute security of your data. If you believe your data is no longer secure, please contact us at [email protected].
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. You can manage your cookie preferences in your browser settings. For more information about how we use cookies, please refer to our Cookie Policy.
Data Transfers
If we transfer your data outside your home country, we will ensure that appropriate safeguards are in place to protect your data, such as the use of EU Standard Contractual Clauses or other lawful mechanisms.
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time to reflect changes in our practices or in applicable laws. Any updates will be posted on our website, and significant changes will be communicated via email.
Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:
- Postal Address: No. 148-152, Building C, Jiangbin Commercial and Residential Building, Longgang City, Wenzhou City, Zhejiang 325802, China
- Email: [email protected]
- Phone: +86-186-6876-8846
Effective Date: October 19, 2024
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